Auxiliary EnterprisesAuxiliary Enterprises Copy Services

Frequently Asked Questions

How do I place a service call?

Call Copy Services at 713-500-8410. The Copy Services office is open from 7:30 a.m. - 4:30 p.m., Monday - Friday.

How do I get a copier moved?

Call Copy Services at 713-500-8410.

How can I get health or safety information regarding Xerox materials or products?

For health and safety information, customer safety or Material/Product Safety Data Sheets, please call 1-800-828-6571.

Who do I contact when supplies are needed for the walk-up copiers?

Call AE-Copy Services at 713-500-8410 and provide the location (building/room) and the model/type of machine. Also, be sure to mention what supplies are needed.

Where can I find the serial number?

The Xerox serial number is typically a 9 digit character sequence imprinted on a metal tag on the equipment frame. The location and appearance of the tag will vary by product. If unable to find the serial number, call Copy Services at 713-500-8410.

How can I get information about Xerox supplies?

Call Copy Services at 713-500-8410.

Can I order supplies after business hours?

For desktops, you may use our on-line supply form. Your request will be processed by the end of the next business day. 
For walk-up copiers, AE-Copy Services is available by telephone from 7:30 a.m. - 4:30 p.m. After 4:30p.m. leave a message and the request will be handled the following business day.

Where should I call for billing/invoice inquiries?

For any billing questions, contact Copy Services at 713-500-8410.

Auxiliary Enterprises is a division within University of Texas Health Science Center at Houston comprised of all its business entities. This family of fifteen-plus divisions plays a vital role providing a wide variety of essential services and support to UTHealth students, faculty and staff and often the Texas Medical Center community. These departments offer extremely competitive pricing and value added services.

Vision

To be the model Auxiliary Enterprises within American higher education universities.

Mission

To be the number one resource of choice for all of our customers in support of our university's mission.

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