Frequently Asked Questions

How do I place a service call?

Call Copy Services at 713-500-8410. The Copy Services office is open from 7:30 a.m. - 4:30 p.m., Monday - Friday.

How do I get a copier moved?

Call Copy Services at 713-500-8410.

How can I get health or safety information regarding Xerox materials or products?

For health and safety information, customer safety or Material/Product Safety Data Sheets, please call 1-800-828-6571.

Who do I contact when supplies are needed for the walk-up copiers?

Call AE-Copy Services at 713-500-8410 and provide the location (building/room) and the model/type of machine. Also, be sure to mention what supplies are needed.

Where can I find the serial number?

The Xerox serial number is typically a 9 digit character sequence imprinted on a metal tag on the equipment frame. The location and appearance of the tag will vary by product. If unable to find the serial number, call Copy Services at 713-500-8410.

How can I get information about Xerox supplies?

Call Copy Services at 713-500-8410.

Can I order supplies after business hours?

For desktops, you may use our on-line supply form. Your request will be processed by the end of the next business day. 
For walk-up copiers, AE-Copy Services is available by telephone from 7:30 a.m. - 4:30 p.m. After 4:30p.m. leave a message and the request will be handled the following business day.

Where should I call for billing/invoice inquiries?

For any billing questions, contact Copy Services at 713-500-8410.