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Welcome to AE-University Housing! 

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You made it through the waiting list, and you now live in our unique community.  We assume the rigors of moving are now over, and during that stressful time you were asked to read and absorb so much information, that maybe some of it didn’t stick………. Right?  See below for some FAQ's.  

AE-University Housing is a controlled-access facility owned by the State of Texas.  This means that there may be policies and procedures here that are different from what you might have been used to at other privately owned apartment complexes. 


Q: Do we have a Social Media account?

A: Please find on us on Facebook

Q: Can I use UT Shuttle and the Rec Center?

A: All students have access to UT shuttles and Rec Center through school fees. All others can contact the office at to receive the needed form to fill out, return form to the Rec Center front desk and pay the $300 6-month membership fee via check or cash during business hours. 

Q: How does maintenance work?

A: 3-4 business days for non-emergencies. AC filters and light bulbs are resident's responsibility, and can be purchased at the office. After hours # 713-500-8444

Q: What about Pest Control?

A: Pest control is on property every Wednesday. E-mail to be put on the schedule. 

Q: How do I add a roommate?

A: All added roommates an occupants over age 18 need to submit and application, pay fees, and sign a 12 month lease. 

Q: Are pets allowed?

A: No pets are allowed on property.

Q: I lost my keys/parking tag what do I do?

A: The office will provide a replacement for a fee. 

Q: I want to move out what is the procedure?

A: Provide a 30 day written notice to the office via e-mail or office drop box.

Q: Do you allow subletting? 

A: No under no circumstances is subletting allowed.

Q: Trash?

A: Trash is located on the northeast corner of property. A fee is charged for trash not disposed of properly. 

Q: How do I pay rent?

A: See link to Rent Cafe for paying rent online.

Online portal for making rent payments and making maintenance requests

Rent Cafe

All residents have access to a personalized online account. It is quick, simple, and secure! You are able to access your online account anywhere, anytime to:

  • Pay rent and see payment history
    • Via checking account or credit card
    • One-time payments or recurring payments
  • Submit a service request and review service history
  • Have the above items on the go with mobile apps for Windows, Android, or Apple devices

Auxiliary Enterprises is a division within University of Texas Health Science Center at Houston comprised of all its business entities. This family of fifteen-plus divisions plays a vital role providing a wide variety of essential services and support to UTHealth students, faculty and staff and often the Texas Medical Center community. These departments offer extremely competitive pricing and value added services.


To be the model Auxiliary Enterprises within American higher education universities.


To be the number one resource of choice for all of our customers in support of our university's mission.

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