Published April 29, 2013 by OSP
With the latest release last week, we would like to take a moment to remind you again not to bookmark your eRA Commons login page. As we shared with you in a news message in September 2012, book marking your login page can lead to error messages due to changes to the NIH network infrastructure.
If you wish to bookmark a URL for Commons, keep it generic. Use https://public.era.nih.gov/commons and manually add this URL to your list of favorites/bookmarks.
Similarly, some customers get to the eRA Commons login page using a search engine like Google. Searching for eRA Commons, NIH Commons or variations thereof may get you to the login page. But it may also present you with this message: "It works!"
The links provided by search engines are not always complete and do not define the location you are seeking well enough to get you to where you need to be.
So in the scenarios above, it is not necessary to call the Help Desk immediately. Try typing in https://commons.era.nih.gov/ or bookmark http://era.nih.gov/ and click on eRA Commons button on the right side of the page.
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email firstname.lastname@example.org. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
To read other recent articles and messages, please visit our Latest News page at http://era.nih.gov/news_and_events/index.cfm.
Check out the eRA Training pages for eRA Commons demos, presentations and FAQs.