Published October 29, 2012 by OSP
eRA is moving to a new, sleeker help desk ticketing system tomorrow, Oct. 29, for our customers. The new system will be more intuitive and customized to better meet your needs. This system increases efficiency, provides better tracking and reporting of issues, and provides meaningful notifications to you.
You can access the new ticketing system through the link: http://era.nih.gov/help/.
For tickets created before the switch to the new system, you will continue to receive messages from the old system until the issue is resolved or the Help Desk Team moves it to the new system. Note that the ability to submit tickets via email and telephone is not changing.
For more information on the new system, get the New Help Desk System PDF.