Patient Rights, Safety, and Responsibilities

Patient Advocacy, Rights, and Responsibilities

We respect your rights as a patient, and we want to make sure you understand your rights and responsibilities. These rights are established by Texas law and are listed in the Patient Handbook. They are also displayed in all patient care units. Our staff members can explain and answer any questions you may have about your rights and responsibilities. If you have further questions or concerns about your rights and responsibilities, please contact Patient Relations at 713-741-7859.

Questions, Comments, and Concerns

We take great pride in providing stellar services to all of our patients and visitors. We want to hear from you if you have any questions, comments, or concerns. Here are ways you may address these issues:

• Talk to treatment team members such as the doctor, nurse, or clinician
• Contact Patient Relations by calling: 713-741-7859
• Provide feedback through surveys and notes by putting them in suggestion boxes located on all units
• Email us at: patientrelations@uth.tmc.edu
• Write us at the following address:
  Patient Relations
  UTHealth Houston Behavioral Sciences Campus
  5615 H. Mark Crosswell Jr. St.
  Houston, TX 77021

Interpreter and Translation Services

You have the right to a medical interpreter for your preferred language, including sign language, at no cost to you. Speak with your provider or clinic staff to request an interpreter or ask questions about:

• Interpretation and Translation Services

The Joint Commission

The Dunn Behavioral Sciences Center is fully accredited and certified to meet the qualifications of the industry's leading standard bearers. We have been recognized by The Joint Commission as a Top Performer on Key Quality Measures® for achieving excellence in performance on accountability measures for Hospital-Based Inpatient Psychiatric Services.

The Joint Commission can be reached via mail:

• Office of Quality and Patient Safety
  The Joint Commission
  One Renaissance Boulevard
  Oakbrook Terrace, IL 60181

Accreditations

Accredited by The Joint Commission for Hospital and Behavioral Health Care.

Medical Records

Former patients may request a copy of their medical records by completing and returning this fillable form:

• Request Medical Records (English)
• Request Medical Records (Spanish)

Former patients may also request that an amendment be made to their medical record by completing a Request for Amendment of the Medical Record fillable form:

• Request Medical Record Amendment

Price Transparency

The UTHealth Houston Behavioral Sciences Campus (BSC), comprised of the John S. Dunn Behavioral Sciences Center (DCB) and the Harris County Psychiatric Center (HCPC) provides inpatient and outpatient psychiatric services.

Charges are the same for all patients, regardless of ability to pay or insurance coverage. A standard charge is the standard dollar amount UTHealth Houston BSC charges for services rendered before negotiating any discounts. It is important to note that standard charges do not reflect expected or actual reimbursement from patients or insurance companies to UTHealth Houston BSC.

Our reimbursement depends on a variety of factors, including:

• Patient's ability to pay;
• Fixed government rates (Medicare and Medicaid);
• Negotiated rates with insurance carriers;
• Individually negotiated case agreements; and
• Payment discounts.

Financial counselors are available to help determine if a patient is eligible for financial assistance and to provide good faith estimates of patient financial responsibility. Financial assistance is granted on a sliding scale, based on the U.S. Department of Health and Human Services federal poverty guidelines. Our financial counselors can be reached during business hours at 713-741-3860.

• UTHealth Houston BSC Shoppable Services Sheet