Advancing the University Mission
Enhancing the Experience for Faculty and Staff
Integration of Microsoft Teams telephony
The IT Infrastructure team has begun to transition away from the Avaya desk phone system to Microsoft Teams Voice. The move will save the university $1 million annually after project completion in 2025.
The plan is to continue to remove physical phones and enable technology that allows for the maintenance of phone services through computers or personal smartphones. The transition effort will need to support more than 13,000 clients. As of mid-2023, the department had migrated 3,300 users, including UTHealth Houston School of Public Health and UTHealth Houston School of Dentistry. The goal is to have 6,000+ users migrated by the end of 2024.
Advantages of Teams Voice:
- It is built for mobility, as any user can install Microsoft Teams to receive or place a phone call from any location.
- It masks the caller's personal number. Calling from the Teams app presents the user's work name and number, even on a personal mobile device.
- It has a built-in directory that uses the global address list for lookup.
- Two people can call one another, even though they may not have an assigned UTHealth Houston extension. No phone or extension is required for this type of calling.
- If both people in a call are using Teams, a user can enable video anytime during the phone call.