EAP for UTHealth Family
Counseling & Mental Health
Your wellbeing is essential to your overall mental and emotional health. Because you are important to family, friends and co-workers taking care of yourself must be a priority. For assistance please call us at 713-500-3327 or email us using our contact form. We are here for you.
Mental Health Resources
Explore our resources for self-directed stress relief tools. These free websites and apps contain valuable mental health information.
Take Charge of Your Health
UTHealth benefits eligible employees and their family members (spouse, dependent, or children) who subscribe to the UT Select Health benefits program may visit the Living Well website to access self-directed health and wellness resources. Call us at 713-500-3327 or email us using our contact form.
Consultation and referrals for a wide range of life-balance issues are available through the EAP. We can help you find solutions for child care, elder care, care for persons with disabilities, and other convenience and wellness issues. Our goal is to fully understand your concerns, explore resources and help you determine the best care option(s). For assistance call us at 713-500-3327 or email us using our contact form.
Self-Directed Life-Balance Website
As a family member of a UTHealth employee, you have free access to MyLifeValues.com. You can use this website for tips on childcare, elder care, education, adoption, military, retirement, emergency preparedness and even pet services. You will need a username and password for access - please call us at 713-500-3327 or email us using our contact form to get the login information.
Your Money Line Available only to active employees and their family members
Your Money Line is a spending and debt management program provided free of charge to all UTHealth employees and family members. Register NOW!
Child and Elder Care Referrals
We can help you locate local, regional and national providers. For assistance call us at 713-500-3327 or email us using our contact form.
Bright HorizonsAvailable only to active employees and their family members
As a member of the UT Health family you have special access to clients.brighthorizons.com/UTHealthHouston where you can locate emergency and backup childcare & eldercare in your community and nationwide. For questions regarding your Bright Horizons benefits, please call 713-500-8824 (UTBH) or email UTHBrightHorizons@uth.tmc.edu.
Legal & Financial Referrals
Get a free 30-minute face to face or telephonic consultation with a licensed attorney or financial advisor. For assistance call us at 713-500-3327 or email us using our contact form.
Addiction is a serious problem that can have significantly detrimental effects in your personal and professional life. Addiction can be a complicated issue to handle without professional help. We can assist with finding help for you or your loved ones struggling with addiction. Addiction services often include counseling to address social triggers and emotional problems fostering the addiction, as well as identifying the tools and medical care needed to overcome the physical aspects associated with addiction. For assistance call us at 713-500-3327 or email us using our contact form.
Resources to Fight Addiction
- Research Alcohol, Drug, Gambling & Internet Addictions
(please contact our office for the user name and password)
- The Council (on Recovery)
- Bay Area Council on Drugs & Alcohol
- Fort Bend Regional Council on Substance Abuse, Inc.
- Gambling Addiction Help Guide
- Tri-County Services (Montgomery County Mental Health Services)
- UT System Smoking Cessation Resources
- National Institute of Drugs and Alcohol
Frequently Asked Questions
- Who can access the EAP services?
EAP is available to retirees and their family members eligible under BCBS. Please feel free to give us a call if you have questions about who can use EAP services.
- How much does the EAP cost?
There is no charge to you or your family members to use the EAP confidential counseling services. If a referral is made to a resource outside the EAP for specialized or extended services, there may be a charge.
- Is the EAP confidential?
Yes, all EAP services are private, and completely confidential for you and eligible family members. EAP will not release any information regarding your contact with us without your written consent or as required by law.
- What are the reasons or life issues for contacting the EAP?
EAP provides counseling and consultative sessions for all types of life concerns. Some of the most common reasons that employees and their family members contact the EAP are:
Depression or Anxiety
Parenting & Family Concerns
Couples & Relationship Issues
Grief or Bereavement
Change & Life Transitions
Legal and Financial Concerns
Childcare or Eldercare Issues
In addition to calling to set an appointment for face-to-face services, many employees call to simply gather information about EAP or to have a specific question answered such as the following: “My mother is in need of in-home meal services. She refuses to allow me to set up the delivery, what can I say to her to encourage her to take advantage of the services?” “I have been feeling really depressed lately. I really don’t want an appointment; can I just talk with someone?” Some other examples include “Can you help me with a family member who has an alcohol problem?” “Can I call and talk with a counselor about this?” In case of an emergency calls are triaged and clinical services are provided.
Family members are welcome to use our web site to access a wide range of services. Web based services are not meant to take the place of face-to-face assessment. They are particularly important as a way to reach members that may want to try solutions on their own, or for those who like to communicate via the web. Also, family members with physical or emotional handicap conditions or those lacking adequate transportation.
- How many EAP sessions do I have available?
There are 5 EAP sessions available per problem. Please note that sessions are on a per issue basis. If you or a family member have a separate problem during the same year, you can contact the EAP again to receive new sessions for this separate issue.
- How do I schedule an appointment or request Life-Balance services?
Making an appointment is easy and confidential. Whether you need an appointment with a counselor, a legal referral, or want to take advantage of our Life-Balance services, simply call our office at 1-800-346-3549 or 713-500-3327. One of our customer service representatives will contact you shortly.
You can also browse our online resources by going to our life-balance web page. Click here to access the EAP Life-Balance website (USER: uth | PASS: uth)
- What Legal and Financial resources are available?
Through the EAP, you have access to a free 30-minute face to face or telephonic consultation per issue with a network attorney. If you wish to retain the attorney after the initial consultation, you will receive a 25% discount on the attorney's normal hourly rates. Many online resources are also available, including an interactive Online Will Program that provides you with a resource to create your own state-specific Simple Will privately in an online, secure environment.
All family members are also entitled to a no-cost telephone consultation with one of our financial counselors. Typical matters include credit counseling, debt and budgeting assistance, tax planning, retirement, and college planning questions.
Click here to access the EAP life-balance website and to visit our online legal and financial resources (USER: uth | PASS: uth).
- What are Life-Balance services?
Consultation and referrals for a wide range of life-balance referrals are available through the EAP. We can help you find real solutions for care-giver services, and other convenience and wellness issues. You can speak directly with one of our experienced counselors who will take the time to fully understand your concerns and explore care options with you.
After you hang up, the life-balance Counselor will begin researching your specific care needs, freeing you to focus on your family, work or other issues in your life. Within a few days, you'll receive a return call, email and/or a packet of information containing provider profiles of regulated care providers who have openings, when, where, and within the price range you specified, along with educational materials to help you and your family make informed decisions.