Monthly Autopayment (EFT)
- Electronic Funds Transfers are automatically deducted from bank account on the 6 - 8th of each month
- EFT Authorization Agreement is required to be completed to enroll, revise or cancel
- Voided check, direct deposit form or other official bank statement with account and routing numbers required to enroll
- First month is paid upfront by debit/credit card and will be deducted from checking account each following month:
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- If enrolling between the 1st - 24th of each month, the first month is paid upfront at the prorated EFT rate.
- If enrolling after the 24th of the month, the first month is paid upfront at the full 1-month rate and includes that last week plus the next month. The monthly autopayment will begin at the EFT rate following that last month.
- Note: The deadline is the 15th for November and December.
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Refund Request
Refunds may be issued for the following circumstances with documentation:
- Upon a doctor’s order, you cannot participate in physical activity for more than 30 days of your valid membership.
- You no longer meet eligibility requirements.
- If request is for less than 30 days of a valid membership, please submit the Medical Freeze Form instead
Refund Requests must also meet these requirements:
- With documentation of leave, a pro-rated refund minus a 25% processing fee may be issued.
- Refunds only granted for $25 or more after processing fee.
- Expect to receive check in the mail 4—6 weeks after approval of Refund Request Form.
If your circumstance meets the requirements, please email a completed Refund Request Form with documentation of leave to [email protected]. Without documentation, requests will be automatically denied.
Please Note: This is a request for a refund, not a guarantee a refund will be issued.
Medical Freeze Request
Medical Freeze Requests may be granted for only the following reason with documentation of leave:
- Upon a doctor’s order, you cannot participate in physical activity for 14—30 days.
- If request is for longer than 30 days of a valid membership, please submit the Refund Request Form instead.
- To freeze or make changes to a membership paid by EFT, use Electronic Funds Transfer (EFT) Authorization Form.
Medical Freeze Requests must also meet these requirements:
- Medical Freeze Requests must be made prior to leave, freezes are not backdated.
- Freezes must be for 14 days minimum of a valid membership and a maximum of 30 days.
- Memberships may be frozen up to 2 times in a single calendar year from January—December.
- Membership will be automatically reactivated on date of expected return.
- Holidays and facility closures are not included in freeze.
If your circumstance meets the requirements, please email completed Medical Freeze Request Form with documentation to [email protected]. Without documentation, requests will be automatically denied.
Please Note: This is a request for a medical freeze, not a guarantee a medical freeze will be issued.