Post Student Perception Survey

Action 1 → Payment Improvements. A new contract with Transact (launching March 2026) will expand payment options, reduce processing issues, and enhance international payment capabilities.
Action 2 → Website. The website now includes clearer payment plan information, documentation, and orientation resources. A tuition calculator is being developed to assist cost estimation.

Action 1 → Additional Training. Provide additional training for faculty related to audience response systems and proctoring.
Action 2 → Student Resources. Provide resources to students on utilization of exam software systems.
Action 3 → Document Storage. Re-evaluate available space and consider raising quota for users.

Action 1 → Food Prices. Food prices are kept as low as possible while maintaining quality.
Action 2 → Communication. Weekly menus are shared with schools.
Action 3 → Dietary Considerations. Allergy-conscious options are provided whenever possible.

Action 1 → Affordability. Rental rates remain below market, with UTHealth Houston learners receiving a 15% discount; the last rate increase was 1–2% in 2024.
Action 2 → Customer Service. Staff will pursue customer service training in FY26 and will implement a leasing/management service survey by March 2026.
Action 3 → Pest control. All units received full pest treatment in Spring 2025; a heat-map system helps target recurring problem areas, with property-wide treatment planned for October.
Action 4 → Maintenance. The work order system upgrade is complete, improving accessibility and response times.
Action 5 → Website/Portal. The Housing website has been rebuilt with updated content; the rent-payment vendor will address recent student concerns.
Action 6 → Trash Service. A new dumpster will be added to Phase 2 by February 2026 to expand trash collection capacity.
Action 7 → Waitlist. Waitlist procedures will be reviewed for 2026 to better match students with preferred, budget-appropriate units.

Action 1 → Customer Service. Staff are receiving ongoing reinforcement of customer service principles, with regular meetings to address challenges and de-escalation strategies.
Action 2 → Limited Parking. Options for adding student parking are being explored, including maximizing available spaces in the MDACC OST garage to free capacity on UTHealth Houston lots.

Action 1 → Identification Requirements and Reservations. A new Fall 2025 system will enhance badge scanning and reservations, offering flexible protocols for handling forgotten or damaged IDs.
Action 2 → Expanded Facilities. A 24/7 satellite fitness center opened in May 2024; future expansions depend on feasibility studies, and equipment selection prioritizes safety and diverse needs.
Action 3 → Facilities & Comfort. Daily cleaning and bi?monthly deep cleans are performed; Housing is exploring privacy screens in the men’s locker room and coordinating with FPE on HVAC issues.

Action 1 → myUTH. New 'How To' instructions have been added to myUTH, with additional video FAQ content under development.
Action 2 → Veterans Affairs. The Veteran’s Coordinator has streamlined processes in collaboration with the Bursar’s Office.

Action 1 → Gross Anatomy Lab. SHERM and the anatomical services program are reviewing safety training content for the Gross Anatomy Lab.
Action 2 → PPE. Postings and training materials on the appropriate use of PPE in public areas are being updated.
Action 3 → Training Website Clarity. Website updates clarify safety training requirements and access instructions.
Action 4 → Hazardous Waste Collection. Hazardous waste pickup processes are being modernized, including the introduction of electronic request submissions and clearer frequency expectations.
Action 5 → Emergency Communications. SHERM is working with Emergency Leadership to improve the speed and clarity of emergency communications.

Action 1 → New Contract. A new contract with LAZ Transportation (Aug 2025) introduces new buses, drivers, and a tracking system.
Action 2 → Delays. Some schedule delays are unavoidable due to Texas Medical Center construction and traffic conditions.
Action 3 → Ongoing Review. Auxiliary Enterprises and LAZ meet bi?weekly to address concerns, shifting to quarterly meetings after the transition period.

Action 1 → Provider Availability. The unit continues to explore additional after?hours and lunchtime appointment availability.
Action 2 → Patient Communication. Staff are refreshing best practices to strengthen clear and empathetic communication.
Action 3 → Online Appointment Scheduling & Management. The feasibility of online appointment scheduling and management tools is under review.

Action 1 → Office Training. Mandatory monthly training ensures staff remain current on federal financial aid policies and regulatory changes.
Action 2 → Counselor on Duty. A counselor?on?duty is assigned daily to respond to calls and emails.
Action 3 → Website Updates. Website information is reviewed monthly to ensure accuracy and updates.

Action 1 → Appointments. Appointments may be made by phone, patient portal request, or email.
Action 2 → Vaccine Documentation. Students are asked to bring vaccine and TB documentation to expedite processing and verification.

Action 1 → Timely Communication. Staff must acknowledge all emails to the main inbox within 48 hours, providing either a full response or an estimated timeline if additional review is required.
Action 2 → Advisor Changes. New Student Advisors have been hired, and workloads are being redistributed by alphabetical range. Updated advisor assignments will be shared with students.

Action 1 → Database Resources. Staff will promote available database resources and support tools to enhance student research.
Action 2 → Accessing E-Books/E-Journals. Additional tutorials will clarify how to access e-books and e-journals using OpenAthens.
Action 3 → Feedback. Students are encouraged to submit an online Suggestions and Comments Form directly to library leadership.

Action 1 → Accommodation Website. A centralized accommodation website is being developed to consolidate guidance, FAQs, templates, and policy information.
Action 2 → Accommodation Metrics. Data on accommodation requests and response times will be shared with 504 Coordinators to support proactive faculty engagement and best practices.
Action 3 → Communication. EO/TIXO will continue improving communication to ensure clear understanding of responsibilities and available resolution pathways.

Action 1 → Collaboration. The Threat Management Team collaborates with behavioral assessment committees to review reports and coordinate timely, appropriate responses to potential threats.
Action 2 → Badge Access. Access issues often relate to approver decisions or role changes; students are encouraged to contact their Area Approver for clarification.
Action 3 → Bikes & Scooters. To maintain safety, bikes and scooters must be properly secured in designated areas; UT Police conducts proactive patrols and removal of unsafe items.
Action 4 → Complaints. Concerns or comments may be submitted online (www.utph.org); all reports receive a thorough review. Comments relevant to our reaccreditation may also be submitted through the CALEA Accreditation Public Comment Portal.
Action 5 → Found Property. Timely reporting of found property improves the chances of returning items via the online Found Property Database.
Action 6 → Access Control. Door access problems may stem from mechanical issues or permissions; malfunctioning doors should be reported to the Risk Operations Center (713-792-2890).
Action 7 → Skybridge Hours. Skybridge hours are determined by MD Anderson, with badge access required after hours; questions may be directed to [email protected].
Action 8 → Courtesy Escort. Courtesy escorts are available from sunset to sunrise, with possible delays during peak times or shift changes. To request a courtesy escort, call 713-792-2890.
Action 9 → Case Follow-Up. Case investigations may take time due to complexity; individuals may follow up directly for case-specific updates.
Action 10 → Campus Safety. Campus safety information is detailed in the Annual Security and Fire Safety Report, available on the UTP-H website.
Action 11 → Crime Resolution. Crime investigations may have limited publicly shareable outcomes, but statistics and safety updates remain available in the annual safety report.

Action 1 → Card Readers. Efforts continue to keep card readers connected. Students are encouraged to report outages or refill needs by emailing [email protected] or calling 713-500-8400.
Action 2 → Refunds. A QR-code refund process allows quick submission for undispensed items or incomplete sales, with refunds emailed to users.
Action 3 → Healthy Options. Additional healthy product options are being considered.
Action 4 → Affordability. A market analysis will be conducted to assess pricing.