FAQ's

We successfully tested all popular browsers with myUTH, with the exception of Microsoft Edge.  Although most popular browsers will work, you may experience issues with  certain “versions” of a browser.  If you experience issues, we suggest you clear the browser cache, close the browser completely and reopen.  If this fails to resolve the issue, then try a different browser.  The Helpdesk (713 486 4848) or the Registrar’s Office (713 500 3388) will assist you with browser issues.

User accounts are locked after 3 unsuccessful login attempts.  When this happens a student will need to have the Helpdesk reset their password.  This is done by calling 713 486 4848.  Students cannot change passwords via email requests.

A To Do Item is a task the student /applicant needs to complete.  A Hold has an impact on the student’s ability to conduct business with the University such as registering for classes or requesting a transcript.  Usually, there is a task associated with the hold (such as paying a bill) that once completed will remove the hold and allow the student to perform the transactions again that were prevented by the hold.

You can now find the Holds, To Do List Items and Communications all within the “Tasks” tile in the upper left-hand corner of your Home page.

Click on the “Tasks” tile, then click on the appropriate link on the left hand menu to see the To Do List Items. Click on the To Do Item to see the details.

A Beginning of Term Activity Guide To Do item and Hold will appear on a student’s account each semester approximately 2 weeks prior to open registration.  (Early April, July and November)  Students will click on the “To Do List” Items link from the student home page (shown as blue bar in the image above).  Once the Activity Guide is completed the Activity Guide Hold will automatically disappear.  For additional explanation contact the Registrar’s Office at 713 500 3388.

Check the Registrar’s website to find a list of critical registration dates.  The website also contains information to assist students with tuition and fee information.

That is correct.  Click on the Manages Classes tile from the student home page.  Then click on class search in the left navigation bar.  Students can enter the class prefix such as NURS to get a list of all Nursing courses.  The search can be narrowed to only junior level courses by entering NURS 3%.  Students can search for all courses whose descriptions contain the word Epidemiology by entering Epi%.

When using the tile navigation a student can enroll in the course directly by clicking on it while using course search.  The system asks you to verify that this is the course you intend to enroll.  Click on the “green” button in the upper left corner and the course is added to your class schedule.  For all questions regarding use of myUTH for class registration call the Registrar’s Office at 713 500 3388.  For questions regarding courses that are needed for academic progress and graduation reach out to your advisor or your school’s Student Affair’s Office.

Begin by adding the new bank account under Enroll in Direct Deposit/Bank Account and click “Modify Direct Deposit”.  Once the account is added, you can then check the “Proceed to Modify Direct Deposit” button, select the newly added bank account and complete the certification agreement.

Contact Administrative Accounting at 713-500-4951.

You must re-fresh the account by going back to Student Home. After re-fresh, you will see an updated account balance.  If you do not see your payment post to your account contact the Bursar’s office 713-500-3088.  Do Not attempt to make a 2^nd payment. 

Every student at a System health related institution is required to have health insurance coverage.  This coverage may be with the System sponsored plan or a comparable coverage from another provider.  The new certification process provides a space for entering other forms of insurance.  Please make sure that you have the Policy Number as well as the dates of coverage which are required for validation purposes.  

Yes, all information is encrypted and only key personnel required to process Student Health Insurance information can access this information.

No, each student must complete the certification prior to enrollment.

No, student insurance must be purchased each term, including Summer term.

Students are required to certify health insurance information each term prior to enrollment to comply with State requirements.

Student statements will be available at least 2 weeks prior to the start of the term.  They will be published for viewing on your MyUTH account.  Go to the Financial Accounts Tile and select Account Statements.

Payments can be made using the myUTH Student Center portal.  Your Tuition Statement will be posted at least 2 weeks prior to the start of the term.  Students will receive a notification via their Campus E-mail when Tuition Statements are available and payment can be made.

A credit card use fee of 2.5% of the total charges was implemented as of September 1, 2012. The Echeck payment method will continue to be free of processing charges to the student.

The Bursar will notify the student.  A Return Check charge for the check amount and an NSF processing fee of $25 will be assessed.  The student account will be placed on HOLD until the account is paid.

If you have completed your FAFSA at least 60 days prior to the start of the term, and 2 weeks prior to the start of the term accepted your loans and signed your Master Promissory note your financial aid should post to your account prior to the due date.    Students who have not completed these steps may be assessed late fees.

The Bursar will process refunds within 2 business days.  It will take 3-4 business days for the refund to post to your bank account if you are on direct deposit.  It can take up to 10 business days to receive a refund If you are receiving a check by mail.   Students can enroll in Direct deposit by going to Student Financials Tile on their MyUTH account and selecting Enroll in Direct Deposit.

Installment plans will be available at least 2 weeks prior to the start of the term.  You will receive notification that Tuition Statements and Installment Plans are available via your campus e-mail.  To enroll go to the Student Financials section of MyUTH, select Enroll in a payment plan. 

The installment plans are available in the Student Center through the 20^th day of class for the academic term.

For MD and DDS students a 4 part plan is available if the student is not on financial aid.  Please contact the Bursar at 713-500-3088 or [email protected] to request an enrollment form.