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Self Service Password Reset (SSPR)

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Self Service Password Reset SSPR

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  • About

    Self-Service Password Reset (SSPR) is a web-based application that allows UTHealth students, faculty, and staff to change their current password or recover a forgotten password. A password can be recovered either through a personal email account or mobile phone if it has been enrolled through SSPR. For more information about SSPR, explore the tabs above.

    SSPR Features

    • Offers more protection against cybersecurity threats
    • Password recovery through email or mobile phone
    • Longer password lifespan: Keep the same password for up to one year if the new password contains 15 characters or more. Previously, all passwords expired after six months, regardless of length.
    • New design: A modern, more user-friendly interface.
    • Stronger security: All new passwords will be compared to a list of known compromised passwords to ensure university accounts are secure

    To continue to the SSPR Page

  • Password Recovery

    Follow these steps to recover your password:

    Recover Password Now

    Click the above 'Recover Password Now' button. Once on the Password Reset page, select either Password Reset or Password Recovery.

    Password Reset page with two options: ‘Password Reset’ and ‘Password Recovery.’ Help text lists IT Solution Center (713) 486-4848, hours Mon–Fri 7am–7pm and Sat 8am–5pm.

    If selecting Password Reset:

    1. Sign in with your UTHH credentials:

    UTHealth Houston Authentication Service login screen for ‘Password Reset v1.0.23’ showing username and masked password fields, a Sign in button, and links for change password and password help.

    2. Check for Duo push on your mobile device:

    UTHealth Houston two-factor prompt reading ‘Check for a Duo Push’ with message to approve the notification, status ‘Waiting for approval…,’ and links for Other options and Need help; Secured by Duo.

    3. Follow the prompts to reset your password:

    Password Reset page with New Password and Confirm Password fields, a Submit button, and a checklist of requirements—lowercase, uppercase, number, special character, 10 or 15+ characters, and confirmation match—each currently marked with red Xs.

    If selecting Password Recovery:

    1. Follow the prompts, then enter the One-Time Code that was sent to your recovery address:

    UTHealth Houston Authentication Service page for Password Reset prompting for a one-time code sent to the recovery email, with a code input box, Validate Code button, Start Over button, and IT Solution Center phone number.

    2. Verify Duo Push:

    UTHealth Houston Duo prompt reading ‘Check for a Duo Push’ with a small phone icon, message sent to ‘Set By Helpdesk,’ status ‘Waiting for approval…,’ and links for Other options and Need help.

    3. Follow the prompts to reset your password:

    Password Reset page with fields for New Password and Confirm Password, a Submit button, and a checklist of requirements all marked with red Xs.
  • Help

    Help

    SSPR support questions can be directed to either your departmental IT support person, or the IT Solution Center at 713-486-4848.

    UTHealth IT Solution Center standard hours of operation:

    • Monday through Friday, 7 a.m. to 7 p.m.
    • Saturday, 8 a.m. to 5 p.m.