FAQs

Please refer to the discount program website for the needed information. All information about how to redeem the discounts offered by participating vendors is available on the discount program website. UTHealth Houston Employee Assistance Programs does not have any additional information about how to redeem a discount offered by the discount program.

Our policy states:

The university is not responsible for any disputes arising between a participating provider and a university participant as the result of an agreement or transaction entered into between such a provider and the university participant.

While our policy does not allow us to be involved in the resolution process, we do encourage you to continue to work with the vendor to resolve your issues and to write us about your experience . Per the program policy, we also have the right to remove a provider from the program based on complaints from university participants or for any other reason deemed to be in the best interest of the university and the university participants.

Unfortunately, sometimes a vendor has discontinued their discount to university participants without informing us or a vendor has not communicated to their new employees (or all their employees) about the discount that they offer. Please write us if you have this experience and we will contact the vendor to verify their participation in the discount program. We will also follow up with you regarding the vendor’s status.

Any legitimate business that complies with the policies of UTHealth Houston and the UT System, rules of the UT Board of Regents, and all federal, state, and local laws can apply to participate in the program. Vendors may not offer discounts to products or services such as cigarettes or other tobacco products, gambling services or venues, sexual services or adult entertainment, alcohol, or firearms.

Unfortunately, no. Our policy states:

Discount service and product providers owned or controlled by the university or UT System, or their respective officers and employees, may not participate in the discount program.

Let them know that they can apply via the program website or notify the program manager and we will follow up with the vendor.

Most vendors will simply require you to show your UTHealth Houston ID at the time of purchase. For those that require a printed coupon or website code, this information can be found on the program website

Not necessarily. The UTHealth Houston discount program provides a centralized list of participating vendors, however, there may be other vendors who offer greater discounts outside of the program.