FAQ

1. Log into the iLab system with your UTHealth credentials.
2. Select the lab under which you will operate. This will trigger an approval email to the lab manager or PI.
3. Your registration is complete! You will not receive access immediately as your lab manager or PI will need to approve your request through the approval email sent to them or the lab's iLab portal. If you have not been accepted after a few days, please contact your lab manager/PI or email Amy Hazen or Samantha Staton to get you approved.

Any user can be a part of as many labs within iLab as they need. To do so:

1. Log into iLab
2. Open the Menu > My Groups
3. Search for the home institution of this new lab
4. Search for the PI's or lab manager's name
5. Click "Request Access." This will trigger an approval email to the lab manager. Once your registration is approved, you will receive access to the new lab.

Absolutely. Through your current account, you can access any core that is hosted through iLab. 

Simply go to the iLab landing page for that core and request their services.

If the new lab member is already registered within iLab:

1. Sign into iLab and select Menu > My Groups
2. Click your lab name
3. Select the Members tab
4. At the bottom of the page, click on ‘link existing user’ and search for the user. If their name does not come up, they are not yet registered and will need to do so before you can add them.

Note: you will need to assign them a Chartfield String they can use in order for them to schedule any equipment.

If the new lab member is not yet registered in iLab:

1. They will log into the iLab system with your UTHealth credentials.
2. Select the lab under which they will operate.
3. Their registration is complete! You can now approve them via email link or through iLab.

When new members request access to your lab, you will receive notice via an email from noreply@us.labarchives.com. Please check your spam folder if you are expecting a new request.

You can also check via iLabs:

1. Log into iLab and open the Menu > My Groups
2. Select the correct lab's name
3. Click on "Membership Requests & Funds" tab.

From here, you should be able to see the new request and approve or deny it.

In order to reserve equipment with any of our service centers or cores, you must have at least one valid Chartfield String connected to your iLab account before the reservation. When filling out the reservation, any CFS that you have available will appear in a drop down menu of available payment methods.

If you need to use a different CFS than what appears in the menu, please contact Amy Hazen or Samantha Staton with the specific CFS to get it attached to your account. These are at an institutional level and cannot be done by the iLab help team or an individual PI. 

If you have any problems with your account or questions about anything within iLab, please feel free to contact Amy Hazen or Samantha Staton.

You can also look through the iLab Help Site for any general questions.